Return Policy

Return Policies

General Policy
These are Crunchy Logistics’ (“Crunchy”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Crunchytech.com website.

• All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Crunchy Customer Service through any of the methods provided at Crunchy.co or Crunchytech.com contact us. 
• Any return for a refund may be subject to a 15-30% restocking fee.
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from Crunchytech.com
  • Padzilla Lites, Pros, & Frameless versions
    • All Padzilla purchases are final sales as they are custom manufactured on order
    • Limited Replacement Only Items
• Touchscreen Products
• Touchscreens are manufactured on order and not eligible for returns
• Limited Replacement Only Items
• Overlay Products
  • Overlays are manufactured on order and not eligible for returns
  • Limited Replacement Only Items
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage

Standard Return Policy
Return for refund within: 30 days

Return for replacement within: 30 days
Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which Crunchy states "This item may be returned for a replacement or refund within 30 days only") must be returned to Crunchy within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Crunchy, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy
Return for refund within: non-refundable

• Return for replacement within: 30 days

Products that state "This item is covered by Crunchy’s Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Crunchy within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Crunchy, and not the mere issuance of an RMA.

Out-of-Stock (Back-Order) Items
If Crunchy no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Crunchy can send you a comparable replacement item, or 2) Crunchy can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued if the product meets the requirements above.

Quantity Purchases
While Crunchy is more than happy to fill your order for a quantity of two (2) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.