Shipping & Delivery

Shipping Policy

Crunchy’s primarily uses freight carrier for shipping and in some cases Fedex and UPS.  Items will primarily be dropped shipped from our manufacturers but could come from Crunchy Warehouses in Florida as well.  Crunchy offers two Method to ship:

• Standard – 3-7 business days delivery
• Expedited – 2-3 business days delivery

Delivery Time

Delivery Time is dependent on 2 factors: 

1. "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
2. The method of delivery – Crunchy uses freight for most shipping meaning most items will be delivered within 7 business days and usually 3-4 days.  Freight is used for items due to size and weight restrictions as well as value of products being shipped. 

Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Delivery

Crunchy will ship items as they come available.  As items are shipped they will be given to our freight carrier for delivery.  In most cases, the freight carrier will contact the delivery contact to deliver products as well as sign for the shipment.  *Do NOT accept the shipment if any visible damage is noticed as Crunchy will not assume liability for damage if the package is accepted*

Calculating Cost

We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

Delivery Areas

US Territories

The above shipping rates apply to the lower 48 United States only. Additional shipping fees apply to orders shipped to the US Territories including Guam, Puerto Rico, Virgin Islands and others. For Alaska and Hawaii please contact sales@crunchy.co.

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at sales@crunchy.co. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice. A member of our Customer Service/Sales team will contact you to make all the arrangements.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please take pictures and read the freight disclaimer below.   Please contact sales@crunchy.co with all information such as the freight number on the BOL or UPS/Fedex Slip and pictures.

UNDELIVERABLE OR REFUSED SHIPMENTS

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

MISSING SHIPMENTS

Occasionally packages are lost or misrouted during transit. Please note that the weekend and holidays do not count as shipping. If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

FREIGHT DISCLAIMER

Receiving Your Shipment: Please be aware that it is the duty of the customer/consignee to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery.

Inspecting Your Shipment: It is the consignee's responsibility to inspect their shipment for damages before the Freight driver leaves the delivery location. If the packaging shows any indication of damage, open it immediately to check the contents, and ask the driver to inspect the contents with you. If your shipment has been damaged, you must write a precise description of the damage on both your copy and Freight's copy of the delivery receipt. If possible, please take pictures of the damages to the box and the damages to the item. Please call us so that we may start a damage claim with the Freight Carrier. Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by the Freight Carrier.

For Concealed Loss or Damage: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with the Freight Carrier. Make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage and please have pictures of the damages available to support your claim. Please note that any damage claim made after delivery has been completed could result in the claim being voided by the Freight Carrier.

Note: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or shipping charges on a refused shipment that the Freight Carrier deems repairable.

The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by the Freight Carrier. If The Freight Carrier is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither the Freight Carrier are able to contact the customer to schedule a delivery, the goods will be returned to Crunchy Logistics and the original and return shipping cost as well as any storage fees will be charged to the customer. A restock fee may be charged at Crunchy’s discretion to cover any additional costs such as replacement packaging.

Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable. In addition, the customer may be charged a restocking fee at Crunchy’s discretion based off of the individual situation and condition of the returning product and packaging. Replacement packaging needs to be special ordered so any replacement packaging for refused shipments must be covered by the customer.